How to Start a Claim

At Midlothian Insurance Agency, we know that the manner in which we handle your claim is one of the most important aspects of our relationship with you. We pledge to assist you in any way we can with each step of the claims process.

To report a claim during business hours, please call our agency at 972.723.5120 or 800.888.3191 or call your insurance carrier as soon as possible. Many insurance carriers prefer being notified prior to notifying our agency in order to expedite your claim. The insurance carriers will then notify our agency of the claim. When your claim is reported you will be directed concerning the next steps you need to take in the claims process.

Outside of business hours, please contact your insurance carrier directly, then contact us as soon as possible.

The following information may be helpful to you immediately following an accident.

Auto/Boat/RV:

Windshield:

  • Call our office to report the damage.
  • We will verify your coverage/deductible and then advise you on how to get it repaired.

One Vehicle Accident:

  • Stop your vehicle and move it to a safe place.
  • Determine if you or any passengers are injured. Call for medical assistance if needed.
  • Call our office or call your insurance carrier as soon as possible to report the accident. Your coverage/deductible will be verified and you will be advised to obtain estimates for repairs or when an adjuster will review your damage.

Two (or more) Vehicle Accident:

  • Stop your vehicle and move it to a safe place, if possible.
  • Remain at the scene of the accident, and determine if you or any passengers are injured. Call for medical assistance if needed.
  • Exchange the following information with the other driver(s): names, addresses, telephone numbers, type and ownership of vehicles, insurance information, a description of damages.
  • Get the names, addresses and telephone numbers of any witnesses.
  • Call the police. Cooperate with the police and answer all of their questions.
  • Do not admit fault to anyone. You do not have all of the facts about the accident yet.
  • If your vehicle must be towed, ask that it be taken to a repair shop of your choice.
  • Call our office or your insurance carrier to report the accident as soon as possible. Your coverage/deducible will be verified and your claim will be set up with the insurance company that carries your policy.

Property (Fire/Water/Wind/Theft/Vandalism/Etc):

  • Make whatever repairs are necessary to ensure no further damage can occur. For instance, turn off the water main for burst pipes, place a tarp on the roof for leaks, etc. (Keep a record of repair costs and retain receipts for these immediate and necessary expenditures.)
  • If the loss involves theft or vandalism, call the police immediately.
  • Call our office or your insurance carrier to report the claim as soon as possible. Your coverage/deductible will be verified your and you will be given advice for obtaining estimates for repairs.

Claim Numbers for Personal Lines Claims with:

ACE 800.954.7461
America First 877.263.7890
American Modern 800.543.2644
Chartis 888.760.9195
Chubb 800.252.4670
Classic Collectors (Infinity) 800.334.1661
Delta 800.666.2678
Fireman's Fund 888.347.3428
Foremost 800.527.3907
Kemper 888.252.2799
Progressive 800.274.4499
Republic 800.451.0286
Safeco 800.332.3226
Travelers 800.252.4633
U S Lloyds 800.929.2424

Claim Numbers for Commercial Claims with:

AIX 866.418.9675
America First 877.263.7890
American Management Corporation (AMC) 800.777.3462
Bunker Hill 800.645.7707
CNA 877.262.2727
EMC 800.752.0802
Employers/Amcomp 800.749.1898
Republic Group 972.788.6001 or 800.451.0286
Travelers 800.238.6225
Utica 800.216.1420
Utica - Workers Compensation Claim Only 800.284.3806
Zurich 800.987.3373

Connect With Us:

powered by rainman.com

Midlothian Insurance Agency : Serving the personal insurance & business insurance needs of Texas. Let us insure your world.